All orders received by 2pm will be dispatched the same day. Orders received after 2pm will be processed and dispatched the next working day. Please note that our warehouse does not operate on Saturday or Sunday.
All orders received after 2pm on a Friday will be dispatched on the following Monday, or the Tuesday of a bank holiday weekend.
We offer FREE standard Royal Mail Large Letter or 48 Tracked delivery on ALL ORDERS within the UK and takes 1-4 working days
Our Next Day Royal Mail 24 Hour Tracked Delivery is £4.99 and takes 1-2 working days
For Next Day delivery, within the UK. Orders must be placed before 2pm Monday – Friday to be dispatched on the same day. Whilst our delivery partners aim to deliver the next working day, due to the current restrictions around COVID-19, from time to time there may be a delay to delivery. Orders placed after 2 pm on a Friday will be dispatched on Monday. Next Day Delivery is with RM24
Missing Orders – Once your order is dispatched we are reliant on our delivery partners to deliver safely, securely and on time. If your order is not received please contact us at firstname.lastname@example.org so that we can rectify the situation and also investigate this further.
Incorrect Address – If the details entered at checkout are incorrect, and you haven’t informed us of a change of address prior to dispatch, we will be unable to replace or refund this order until it is returned to us by the delivery partner.
If an item is returned to Stars and Snuggles as undeliverable, or uncollected from the delivery depot we will be unable to refund the cost of postage.
EU and ROW: Unfortunately we do not currently ship outside of the UK. We will update as soon as that changes.