Terms & Conditions

Welcome to Stars and Snuggles Ltd. online store. When you purchase products from our online store, you agree to be bound by these terms and conditions (“Terms and Conditions”) and any other terms we may supply, including but not limited to our Terms of Service and our Privacy Policy.

Our online store and the products offered in our online store are for retail sales to private consumers only and not for resale.

PRE-ORDERS: You will be charged at the time you place your pre-order. All pre-orders are handled by Paypal, our third party payment processing partner. When you place a pre-order, you are expressly agreeing to these Terms of Sale, as well as our Privacy Policy. Please remember, the pre-order price does not include duties, taxes and other governmental charges. You are solely responsible for those other charges.

PAYMENT: By providing a payment card, you represent and warrant that you are authorized to use the payment card and that you authorize Paypal—our third party payment processor—to charge your payment card for the total amount of your order (including all applicable taxes and other charges). If the payment information you supply us is rejected or we cannot otherwise process your transaction, your order may be cancelled, suspended, or delayed. It is your responsibility to resolve any payment problems Stars and Snuggles Ltd. encounters while processing your order.

AVAILABILITY AND PRICING: All products offered on Stars and Snuggles Ltd. site are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering certain products without prior notice. Prices for our products are subject to change at any time, but changes will not affect any order(s) you have already placed. All prices include VAT at the prevailing rate where applicable.

SHIPPING: Prices for the products offered for sale in our online store do not include shipping costs. Our delivery charges and methods are as described on he "Delivery Information" part of our website. Title for products purchased from our online store passes to the purchaser at the time of delivery by Stars and Snuggles to the freight carrier, but Stars and Snuggles Ltd. and/or the freight carrier will be responsible for any product loss or damage that occurs when the product is in transit to you.The products available on the store have been designed, marketed and sold for use by residents of the United Kingdom. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.

RETURNS: You have 14 days from the date of shipping to make sure what you ordered from Stars and Snuggles is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, or exchange. Please note that any product you return needs to be in new condition and with the original tags or packaging to be eligible for a refund or exchange. Stars and Snuggles Ltd. reserves the right, at our sole discretion, to determine whether a returned product is in new condition. We will return/refund the full amount you paid less the shipping. You are responsible for return shipping charges and any damage that may occur in transit. Made To Measure and customised items cannot be returned or exchanged, unless faulty. Please measure carefully as instructed, and double check spellings, as you won’t be able to return the item if you get it wrong. Please allow up to 7 working days for your card to be credited with your refund. We can only accept returns or exchanges for orders placed on our website. For further information please visit the "Returns Information" part of the website.

DATA COLLECTION: By placing an order for Stars and Snuggles Ltd. products, you agree and understand that Stars and Snuggles Ltd. may only store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. Stars and Snuggles will not share your data with anyone else. If you have signed up / opted in to the newsletter Stars and Snuggles Ltd. will send you emails from time to time.

DISCLAIMER AND LIMITATIONS OF LIABILITY: We make every effort to ensure that the description of the products on this website, including pictures, resemble, as far as possible the actual product available for purchase but colour representation in particular may differ slightly from the actual product supplied and descriptions of weights and dimensions should be regarded as approximate. We reserve the right to withdraw goods from this website at any time without liability. You must ensure that the information you supply when submitting your order is correct. We cannot accept responsibility for non-delivery or offer any refund where you have given us inaccurate or incomplete information. Our website contains links to third party websites. We do not control these websites and take no responsibility for, nor accept any liability arising from your use of such links or third party websites, including any reliance on information contained on such third party websites, their content, data policies, security or otherwise and give no assurances, warranties or otherwise in respect of the same. Stars and Snuggles Ltd. makes every effort to ensure that our website is free from defects and viruses by using McAfee SECURE. Stars and Snuggles Ltd site is certified - it is tested and certified to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer. Our liability under these terms and conditions or otherwise arising from the supply of goods or orders placed by you is limited (to the full extent possible by law) to the price you have paid for the goods purchased and delivery costs you have paid. Except in the case of personal injury or death caused by our negligence, we shall not be liable for any loss or damage of whatever nature and howsoever caused, whether of a direct, indirect or consequential nature, loss of profits or any other type of loss or damage, beyond the price of goods you have paid and their associated delivery costs. Nothing in these terms and conditions affects your statutory rights.

NON-WAIVER: We reserve all rights permitted to us under these Terms and Conditions as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of these Terms and Conditions or the any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

Copyright: All copyright, trademarks and other intellectual property rights in the material or content of this Site shall remain at all times vested in Stars and Snuggles Ltd. or its licensors. The content of this Site is made available to you for the exclusive purposes of displaying to you a selection of the products available from Stars and Snuggles Ltd. and to give you the opportunity to provide us with contact details so that Stars and Snuggles Ltd. is able to contact you or send you further information. You may only download the content of this Site in the furtherance of the purposes in the point above and to aid you in the viewing of products available from Stars and Snuggles Ltd. Any other use of the content of this Site is strictly prohibited. You may not, either solely or jointly, with or on behalf of any other third party, directly or indirectly copy, reproduce, transmit, distribute, publish, display, commercially exploit or create derivative works of the content of this Site. You may not change in any way any proprietary notices from material downloaded from this Site for your non-commercial personal use. By the act of posting materials on this Site you grant Stars and Snuggles Ltd. and any licensors an irrevocable, perpetual, royalty free worldwide licence to use the said materials in any manner which Stars and Snuggles Ltd. sees fit. The licence will include broadcasting, editing, copying, distributing and otherwise transmitting the material.

Trademarks: The trademarks, logos and service marks used and displayed on this site are, unless otherwise specified, the trademarks of Stars and Snuggles Ltd TM No. 2796406471. No rights are granted to use any of them without the written permission of Stars and Snuggles Ltd.

Contacting Stars and Snuggles: By email: hello@starsandsnuggles.co.uk